TERMS OF REFERENCE

ITEM	SPECIFICATION
SUPPORTED DEVICES	Workstations, Servers Platform supported : Windows XP/Vista/7/8  Windows Server 2003/2008 Virtualization - VMWare/Hyper-V Mac OS Linux OS Network Devices – Routers, Switches, Printers and other IP-based devices.
AUTOMATION	Procedure Creation Create IT Procedures/Scripts. Automatically distribute procedures via user, groups of users within a Local Area Network and Remote systems.
	Automated Remediation Automatically run procedures triggered by an alert (via Real-time monitoring of critical applications, services, event logs) offering automated remediation of issues.
	Scheduling Schedule procedures to run automatically
	Application Deployment Deploy third party applications  Capability to assign software repository for local sourcing of installers.
	Policy Enforcement/Configuration Management Deploy and enforce system policies, configuration, e.g. hide control panel, block USBs via user, groups of users within a Local Area Network and Remote systems.
	File Distribution Automatically get and distribute files to and from systems connected locally and remotely.
MONITORING	Provides user defined real-time monitoring Alerts Monitor sets SNMP sets System check Log monitoring Monitoring of IP Devices Monitors changes in the configuration of IT system and provides alerts if a change has occurred. Provides alerts via tickets, email and dashboard. Alert on specific file changes and protection violations Know if disk space is running low on computers Monitor devices online/offline status Know when traveling users with notebooks connect Alert message and recipient configuration
	Automated Network Discovery Automatically discover all devices on the network  LAN monitoring alerts when new devices are detected View all known and unknown devices
	Dashboard Offers view of alerts summary per system (device) Ability to group systems together  Customize alerts Offers Multi Router Traffic Grapher (MRTG), Bandwidth consumption.
INVENTORY AND AUDIT	Offers comprehensive audit of each system – Hardware, Software and Systems inventory.
	Hardware inventory Manufacturer Bus speed Max memory size and slots Processor family, maker, max speed, current speed System model Memory installed, slots Chassis type Onboard device listings System version Serial numbers or service tags Motherboard maker, version, serial Ports (number, type)
	Software inventory Application executable name Version Product name File size Description Manufacturer Directory path  Last modified date
	System inventory IP information DNS/DHCP server information Disk volume information including drive letters, space available, volume labels PCI and drive hardware information include models, and user editable notes for each device CPU and RAM information with specifics on CPU speeds, models, number, and ram installed Printer information from the currently logged on user at the time of audit with Name, Port and Model Monitor and alerts for any changes in the configuration of the system via alert summary dashboard, ticket, email. Logs hardware, software or system changes Logs hardware, software or system changes Report on current hardware and software statistics Ability to append own fields for customized tracking purposes Centralized Network Audit And Inventory Repository Supports / conducts audit procedures to ensure systems are in compliance with standards, e.g. Firewall on/off, AV on/off, Updated AV, etc.
PATCH MANAGEMENT	Manage Machines Offers Scan machine, Patch status, Schedule scan, Initial and automatic updates, Pre/Post procedure, Machine History
	Manage Updates Ability to Machine/Patch updates,  Provides Rollback Cancel Updates
	Patch Policy Create/Delete Policies Approval by Policy Knowledge Based Override
	Automatic and recurring patch scans Secured or ad-hoc, Scans networks for installed and missing security patches, Detects vulnerability, Determines which patches are needed.  By computer, group or user defined collections of computers Automates the tedious process of researching, identifies which patches are installed and date installed, Monitors and maintains patch compliance for entire enterprise
	Centralized Management of Patches Does not require multiple patch servers Ensures that all systems are protected, even remote users on laptops and workstations Allows implementation across entire network Always know what patches and security holes reside on each user’s system
	Patch approval Approve or deny selected patches Select by user defined computer collections
	Automated patch deployment Schedule by time, computer, group or user defined collections of computers Simultaneously deploy all required patches across operating systems Single rollout strategy and policy enforcement Maximize uptime
	Interactive patch management Select to deploy by patch or by computer Select individual computers, groups or user defined collections of computers Ad-hoc simultaneous deployment of selected patches Across operating systems Across locations
	Flexible configuration Patch file location, Patch file parameters Reboot actions and notifications, By computer, group or user defined collections of computers Saves bandwidth, Security and policy control
	Comprehensive reports Graphical with drill-down, User defined Scheduled, E-mail notification Export to HTML, Excel or Word
REMOTE ACCESS	Capability to access remote systems without disturbing the user Access to Command prompt Access to event viewer Access to Audit information Access to registry editor like regedt32.exe Access file manager for transferring files to and from the remote system Access to Task manager to see running processes and agent resource consumption Automatically and transparently installs needed remote control software components Easy administration of users and policies Access computers from anywhere with a standard web browser Access host computers from any web browser Password protected
TICKETING	Accessible from a web browser Automatically creates tickets based on alarm Use email to update end users and receive feedback Ticketing policies Field customization Clients can file tickets on their own Auto assign tickets to technical personnel Email notification of ticket status to client and technical personnel Aging of tickets
REPORTING	Detailed list, table and graphic style reports Hardware and Software Inventory Complete Computer Changes Disk Utilization License Usage and Compliance Network Usage and Statistics Server and Workstation Uptime History Help Desk Trouble Tickets Computer Logs and Status Schedule Reports for Automatic Distribution Distribute automatically to selected e-mail recipients
	Flexible Report Customization Report for all, groups or specific computers Detailed filtering and content selection Add own logo Immediate viewing with hyperlinks for quick data access Save reports with selected parameters for reuse Saved reports can be designated as private or shared Export report data to HTML, Microsoft Word or Excel
ADMINISTRATION	Multi-tenant Capable Ability to group systems Assign Admin users Ability to assign roles, scope and groups to Admin Users Logs activities of Admin users Ability to access Admin system remotely
	Centralized Management Ability to manage, monitor local and remote systems in a single console (without the need for a private connectivity). Ability to deploy policies, monitoring definitions to both local and remote systems using a single console. Ability to throttle bandwidth consumption used by agents and server to manage bandwidth and network traffic.
SECURITY	System Security Protected against man-in-the-middle attacks All communications between the host and local connection encrypted 256-bit RC4 using a key that rolls at least once per day No opening of ports on the client side No plain-text data packets passing over the network Systems and data are secure when using as remote-access solution
SYSTEM CERTIFICATION	Common Criteria Certified EAL2+ Federal Information Processing Standards 140-2 9001 and 27001 ISO standards
SUPPORT	Competency Provider should have at least 2 Certified Administrator of the Solution proposed. Local Support 1 year of updates and support  9 x 5 Phone, Onsite, E-mail and Chat support, One (1) hour response time upon receipt of call;